telecommunications customer satisfaction
Tele-Communications provides a full line of communications products and services. We believe in supplying our customers with only the best in communications hardware and software. Our service technicians are very knowledgeable and highly qualified to service your needs.

telecommunications

Ancillary Equipment

TCI represents the leading manufacturers of ancillary (add-on) telecommunications productivity tools. These partnerships allow us to further enhance the ability to communicate within the organization and with outside callers, such as clients, mobile staff etc.

Remote Workers/Home Office

NEC's remote telephony solutions can provide access for remote offices and employee home offices to the enterprise's common facilities, with little or no difference in the services provided to callers. The flexible home office has been proven to promote employee retention and allows for employees to apply commuter time to more productive work for their organization. NEC is constantly developing their Private Branch eXchanges (PBX) systems to enhance versatile call center and networking applications. The ability to extend the system's reach to remote and home offices over a wide range of technologies translates into the best customer service available.

Cabling

TCI provides cabling services for all your communications needs. Let us design your next cabled and wireless network.

SMB Communications Platforms

Big-Time Communications for Small-to-Medium Businesses. These systems help employees of small-to-medium sized companies respond to their business challenges more effectively. SMB Communication Platforms are an ideal investment for small and growing organizations that require an advanced communication solution designed specifically with them in mind. Built-in management functions bring value and control to growing businesses. Systems are easy to use, install and maintain resulting in a very low Total Cost of Ownership. All SMB Communication Platforms are built for the future and are designed for easy system software upgrades. This design keeps your investment current for many years to come.

Enterprise Communication Platforms

NEC's Enterprise Communication Platforms (ECPs) help enterprises of all sizes respond to their business challenges. Systems are easy to use, install and maintain resulting in a low Total Cost of Ownership. Each Enterprise Communication Platform is a fully featured, SIP enabled, IP telephony system. The client server style architecture supports a broad range of terminals, from wired to wireless, as well as proprietary and standards based. An Enterprise Communication Platform is an ideal investment for organizations that require advanced communications, combined with a wide variety of supporting solutions to best address their unique challenges.

Software Applications

TCI offers a variety of software solutions to integrate with installed telephone systems to meet your business needs. Let us know your needs.

IP Telephony

IP Telephony is not just a matter of converting voice signals to data bits, although that is part of the process. Also involved are the call set-up messages and the networking information -- transparent to the end user -- that make possible the convenience and ease-of-use offered by networked telephony systems. Thus students at a remote campus or office workers at a branch office can enjoy and benefit from the features and functions of the PBX at the central site -- voice mail, music-on-hold, telephone set displays, message lights, to name a few -- as though they were directly connected to the central site.

Unified Communications

Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees. Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

NEC Terminals

NEC’s UNIVERGE family of terminals and softphones move the standard phone to the next level through its diverse range of customizable options and advanced feature sets. These terminals and softphones offer accessibility, flexibility and optimized mobility that help meet the communication needs of any workplace. As an integral part of UNIVERGE360, they connect people with the information, applications and tools that they need to drive business success. With the UNIVERGE family of terminals and softphones, your organization can quickly and easily choose the right device to meet your employees’ specific communications needs. And because they support a wide range of applications, these terminals and softphones can also help improve overall employee efficiency and productivity.

Univerge SV8000 Series Solutions

NEC offers a variety of solutions from the SV8000 Series family of products

Network Services

Your business’ success depends on communications. AT&T and TCI offer a range of leading-edge communications products and services, including voice, data, DSL, Long Distance Calling, Features and much more.

Voicemail & Unified Messaging

The NEC Voice Mail and Messaging solutions deliver superior performance, scalability, and reliability to enhance your telecommunications systems. In addition to addressing the needs of corporate enterprise users, these solutions expand to meet the requirements of industries such as healthcare, hospitality, education, finance and government. A wide range of features assures that an effective and economic solution is available for businesses of all sizes. The NEC systems are a feature-rich business communications' solution that empowers employees to streamline workloads and share information. With the addition of Unified Messaging, subscribers can manage inbound and outbound calls and messages on screen from any networked PC, including e-mails, with the intuitive and easy-to-use graphical user interface. The versatile NEC messaging systems provide unique applications that are flexible as well as reliable for all your messaging needs for now and in the future. With NEC's constant development of new products and easy migration path, your company can upgrade as the need arises.

Tele-Communications Products and Services