The UNIVERGE® SV8000 Series Multimedia Conference Bridge provides small, medium and expanding businesses a flexible, in-house conferencing solution that protects their communications investment while providing PC-accessible features, networking options and excellent voice quality.
Conference Bridge Features include: Dynamically allocated, fully-amplified and balanced 2-16 party conferencing, Password protection for each conference, Conference entry and exit voice messages, Conference password request, E-mail notification of pending conferences for each participant, A Host Required option that keeps other participants from logging in to a conference before the host logs in, Remote conference programming with Conference Scheduler, A Web user interface for conference schedule management and administration, Programmable gain adjustment, and DTMF detection for manual setup options
UNIVERGE® SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage their own terminals and provides them with the functionality needed to simplify communications.
Most PC Pro/WebPro programming is done via three views – Standard, Wizard and System Data. These views are accessible through menu items, a tabbed view or one-click icons.
For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.
PC Assistant -- The Desktop Suite’s PC Assistant enables workers to get more done in less time by giving them the ability to manage telephone sets on their desktop PCs. With just a few clicks of the mouse, users can easily access features such as speed dialing, call management and contact lookup while benefitting from seamless CRM integration. And, thanks to the robust networking capabilities of the UNIVERGE SV8100, all 128 extensions can be networked on a single SV8100 system running the Desktop Suite.
PC Attendant -- The SV8000 Desktop PC Attendant helps improve call management and increase productivity by placing a complete attendant console right on the operator’s PC. It enables operators to work more efficiently by giving them the ability to transfer and manage calls on-screen through a completely intuitive graphical user interface (GUI). The operator can perform common user functions such as Transfer, Park and Page with a single mouse-click.
SP310 Softphone -- With the SP310 Softphone, users can make and receive calls via their PCs. When an incoming call is received, the Softphone automatically launches, and audio output is heard through the PC speakers. Users can have confidence that they are not missing calls even while they are not wearing their headsets.
The UNIVERGE® SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
The PC-Based Supervisor with Reports feature can be used for agent scheduling, business analysis and improvement of scheduling efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information.
UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.
For both SMB and enterprise organizations, Communications Analyst enables productivity measurement, cost management, toll fraud monitoring and billing creation.
Because it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network.
Communications Analyst even integrates seamlessly with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.